Shipping policy

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are processing a high volume of orders, shipments may be delayed by a few days. We will notify you immediately if there is a significant delay in processing your order.

Shipping Costs

We are proud to offer free shipping on all orders!

Estimated Delivery Time

We use standard shipping for all orders. Delivery typically takes 6–10 business days after processing. Delivery times may vary depending on your location and external factors such as carrier delays or weather conditions.

Shipping to P.O. Boxes or APO/FPO Addresses

Velgem ships to addresses within the United States, including P.O. boxes, APO/FPO addresses, and U.S. territories.

Damage and Issues

While we do everything we can to ensure your order arrives safely, Velgem is not responsible for items that are damaged or lost during shipping. If your order arrives damaged, please contact the carrier to file a claim.

Please keep all packaging materials and damaged items for your claim.