Privacy policy
This Privacy Policy describes how (the "Velgem.com", "we", "us", or "our") collects, uses, and discloses your personal information when you visit Velgem.com (the "Velgem.com"), use our services, make a purchase through the Site, or otherwise communicate with us regarding the Site (collectively the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or any other person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources and have done so over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide, improve, or further develop the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
Information you provide directly to us through our Services may include:
- Contact details such as your name, address, phone number, and email address.
- Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used for account security purposes.
- Customer service information, including information you choose to share with us in communications, for example when you send a message through the Services.
Some features of the Services require you to provide us with certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing certain features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information relating to your interaction with the Services.
Information We Obtain From Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (such as bank account details, credit or debit card information, and billing address) to process your payment so that we can fulfill your orders and provide you with the products or services you have requested, in performance of our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we obtain from third parties is treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in performance of our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining, and managing your account, arranging shipments, facilitating returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to link your account to other Shopify services you may use. In that case, Shopify processes your information as set out in their Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and to show you advertisements for products or services. This may also include using your personal information to better tailor the Services and advertisements on our Site and other websites to you.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating With You and Improving the Services. We use your personal information to provide you with customer support and to improve our Services. This is done in our legitimate interests to respond adequately to you, provide effective services to you, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with powering our store through Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and Services (including to remember your actions and preferences), conduct analytics, and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to not work correctly or to no longer be available. Additionally, blocking Cookies may not fully prevent how we share information with third parties, such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain forms of use or disclosure of your information. If you communicate your preference to us via GPC, we will treat this signal as a valid request to opt out of sharing / targeted advertising for the relevant browser or device. If we are able to link the device sending the signal to a Shopify account, we will also apply the opt-out request to the account. More information about Global Privacy Control can be found at https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize any other "Do Not Track" signals that may be sent by your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may share your personal information with third parties for contractual purposes, legitimate interests, and other reasons covered under this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide services and show you advertisements. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you instruct us, request, or otherwise consent to share certain information with third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our group of companies, in our legitimate interest to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Over the past 12 months we have disclosed the following categories of personal information and sensitive personal information from users for the purposes described above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers) |
| Categories of personal information as listed under California Customer Records legislation, such as basic contact details and certain order and account information | Business and marketing partners |
| Commercial information such as order information, shopping information, and customer service information | Affiliates |
| Internet or other similar network activity, such as Usage Data | |
| Geolocation data such as locations determined via an IP address or other technical methods |
We do not use or share sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Over the past 12 months we have "sold" and "shared" (as those terms are defined under applicable law) personal information for advertising and marketing purposes, as follows:
| Category of Personal Information | Category of Recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as records of purchased products or services | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites. Information you share on public or semi-public platforms, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those platforms without restriction as to its use by us or by third parties. The inclusion of such links does not, by itself, imply endorsement of the content on these platforms or of their owners or operators, except as disclosed within the Services.
Children's Data
The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that the information be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.
- Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details about the ways in which we use and share your information.
- Right to Deletion: You may have the right to request that we delete personal information we hold about you.
- Right to Correction: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict the processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to process your request. You can do this by responding directly to our refusal.
- Managing Communication Preferences: We may send you promotional emails and you can opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country where you reside. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant authority of the UK, where applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please contact us by phone or email at helpvelgem@gmail.com or reach us at 1207 Delaware Ave #557, Wilmington, DE, 19806, US.